shoppin shipping & delivery policy

where we ship (geographic coverage)

we ship worldwide from india. the exact destinations available to you are shown at checkout based on your location, and prices are displayed in your local currency where supported.

we are not able to ship to a small number of destinations, including any country or region subject to trade restrictions or sanctions, locations where our delivery partners do not operate, and certain remote areas or PO boxes. if we cannot ship to your address, it will not be available as an option at checkout. if an order is placed to a destination we later find we cannot serve, we will contact you and issue a full refund.

order processing and production (handling time)

every product is hand-stitched to order. we do not hold stock, so production begins only after your order is confirmed and paid for in full. our process is: order received and confirmed, fabric sourcing, hand-stitching, completion and quality check, dispatch, and delivery.

the handling time — from order confirmation to dispatch — is typically 10–14 business days (monday to friday, excluding public holidays in india). this covers fabric sourcing, hand-stitching, and quality checks.

daily order cut-off: orders confirmed before 6:00 pm ist (india standard time, GMT+5:30) on a business day begin processing that same day. orders confirmed after 6:00 pm ist, or on a weekend or public holiday in india, begin processing on the next business day.

transit time (shipping time)

once your order is dispatched, the transit time with our delivery partner is typically 3–6 business days, depending on your destination and customs processing. transit time is separate from, and additional to, the handling (production) time above.

total estimated delivery time: combining handling and transit, most orders arrive within approximately 15–20 days of order confirmation.

these timeframes are estimates, not guarantees. because each product is made by hand from sourced materials, timelines may be affected by fabric availability, the destination, courier schedules, customs processing, or other factors outside our control.

shipping charges

the shipping charge for your order, if any, is calculated based on your delivery destination and shown at checkout before you pay. the total shown at checkout is the full amount you pay for delivery — there are no separate or hidden charges collected later (see duties and customs below). where a promotion or free-shipping offer applies to your order or destination, it will be reflected in the total at checkout.

duties, taxes, and customs

shipping, duties, import taxes, and customs clearance are arranged and handled by us through our global delivery partner. you will not be charged separate customs duties or import fees on delivery. customs processing can occasionally cause delays, which are outside our control.

order tracking

once your order is dispatched, we will share dispatch and tracking details with you, where available, at the contact details or account associated with your order. you can also reach us at support@shoppin.app for an update on your order status at any time.

delivery, risk, and title

risk of loss passes to you on delivery. title to the product passes to you once payment has been received in full. please ensure someone is available to receive the parcel at the delivery address where required by the carrier.

incorrect or incomplete addresses

you are responsible for providing a complete and accurate delivery address and contact details. we are not responsible for delays, failed deliveries, or loss resulting from an incorrect or incomplete address provided by you. if you notice an error in your address, contact us immediately at support@shoppin.app; we may be able to help if the order has not yet been dispatched.

delays

we work to dispatch and deliver within the estimated window, but we are not liable for delays caused by events outside our reasonable control, including customs processing, courier disruptions, weather, or other force majeure events. we will keep you informed of any significant delay we become aware of.

lost or damaged in transit

if your order does not arrive within the estimated window, or arrives damaged, please contact us so we can help. lost and damaged parcels are handled under our refund, returns & exchange policy.

need help?

for any question about shipping or delivery, please contact us at support@shoppin.app