shoppin' refund, returns & exchange policy

our role as your shopping concierge

at shoppin', our goal is to make discovering products you love easy and enjoyable. we act as a concierge service, connecting you with a wide array of products from various independent vendors, retailers, and brands (collectively, "vendors"). we help you find great products, but the actual purchase transaction happens directly with the vendor.

returns & exchanges depend on the vendor

because shoppin' does not sell products directly, handle inventory, manage shipping, or process payments, we may help manage returns or exchanges but the final decision as to the refund, return or exchange rests with the vendor.

the availability of returns or exchanges, along with the specific policies and procedures (such as time limits, conditions for return, refund methods, and return shipping costs), is determined solely by the vendor from whom you purchased the item. this applies even for brands with whom shoppin' may have a direct partnership; unless explicitly stated otherwise in a unique promotion, the partner vendor manages their own return and refund process according to their policies.

finding the vendor's policy

when you explore a product on shoppin', we strive to provide relevant details. information regarding the vendor's return and exchange policy is often mentioned on or linked from the product's description pagethat you view before proceeding to the vendor's site or checkout.

we strongly advise you to review the specific vendor's return and exchange policy carefully before completing your purchase. this policy can usually be found on the vendor's own website (often in the footer, under customer service, or during the checkout process).

how to initiate a return or exchange

if you need to return or exchange an item discovered through shoppin', you must contact the vendor directly and follow their specific instructions and procedures.

shoppin' cannot initiate or process returns, exchanges, or refunds on behalf of the vendor.please do not send return items to shoppin' or usar commerce technologies private limited, as we cannot accept them.

need help finding vendor information?

while we cannot handle the return itself, if you made a purchase discovered via shoppin' and are having difficulty locating the vendor's contact information or return policy, please feel free to reach out to our customer support team at support@shoppin.app. include details about the product and where you believe you purchased it, and we'll do our best to help you find the correct vendor information.