contact us

customer support

for anything related to your order (placing it, tracking it, cancellations, damaged items, refunds) or for general questions about shoppin, reach out using any of the options below and we'll get back to you as soon as we can.

email: support@shoppin.app

phone: +91 76170 41566

contact form: send us a message and the team will follow up by email.

support hours: monday to friday, 11:00 am to 8:00 pm ist (india standard time, GMT+5:30). we are closed on weekends and public holidays in india.

response time: we aim to respond to most queries within 1–2 business days. if you're writing about a specific order, please include your order number so we can help you faster.

before you write: FAQs

many common questions about how shoppin works, sizing, fulfilment, shipping timelines, and returns are answered on our FAQ page. it's often the fastest way to get an answer.

privacy & data requests

for questions about your personal data, or to exercise your privacy rights under applicable law (such as access, correction, or deletion), email us with "privacy / DPDP query" in the subject line:

email: support@shoppin.app

grievance officer

in accordance with india's information technology act, 2000, the consumer protection (e-commerce) rules, 2020, and the digital personal data protection act, 2023, you can reach our grievance officer at:

officer name: mr. shlok bhartiya

designation: ceo & grievance officer

email: support@shoppin.app (subject: "grievance")

hours: monday to friday, 11:00 am to 8:00 pm ist

registered office