shoppin payment policy

accepted payment methods

we accept the following payment methods at checkout:

• razorpay for indian payments, including upi (such as google pay, phonepe, and paytm), netbanking, and indian debit and credit cards and wallets
• cash on delivery (cod) for eligible orders in india, where offered at checkout
• paypal
• google pay
• apple pay
• credit and debit cards processed through stripe (including visa, mastercard, and american express, where supported)

the payment methods available to you may vary depending on your country, device, and the currency shown at checkout. the exact options available for your order are displayed on the checkout page before you confirm your order.

when you are charged

for prepaid orders, payment is taken in full at checkout. for full cod orders, no online advance is required and the total is payable on delivery. split cod is not offered on this website.

every product is hand-stitched to order. production begins after your order is confirmed and any required online payment has been received. placing an order using any of these payment methods constitutes an offer to purchase on our terms of service.

the total amount shown at checkout is the full price you pay. it includes any applicable shipping and cod handling charges and covers duties, import taxes, and customs clearance, which we arrange on your behalf. you will not be asked to pay separate customs duties or import fees on delivery. see our shipping & delivery policy for details.

cash on delivery

full cash on delivery is available for eligible orders in india up to ₹8,000 after discounts, before the cod fee. orders above ₹8,000 require full payment online.

cod is available only for eligible orders in india. checkout shows the payment options available for your order, the amount payable online and on delivery, and any applicable handling charge, before you confirm. availability and amounts may vary by order.

discounts and coupons may depend on the payment method selected. review the final total at checkout when switching between prepaid and cod.

currency

prices are displayed in your local currency where supported, based on your location. the currency you will be charged in is shown at checkout before you confirm payment. where your card or payment provider uses a different settlement currency, your bank may apply its own conversion rate and any foreign-transaction fees; these are set by your provider and are outside our control.

payment security

online payments are processed by established third-party payment providers (razorpay, paypal, google pay, apple pay, and stripe) over encrypted connections. your payment is handled directly by these providers on their secure, PCI-DSS-compliant systems. we do not collect, see, or store your full card number or other sensitive payment credentials on our own servers.

to help keep payments safe, transactions may be subject to verification checks (such as 3-D Secure / one-time passwords) by your bank or payment provider. we may decline or cancel an order where a payment is flagged, cannot be verified, or is reasonably suspected to be fraudulent or unauthorised.

failed or declined payments

if a required online payment fails or is declined, your order will not be confirmed and production will not begin. full cod orders do not require an online payment; the amount remains payable on delivery once the order is confirmed. if you see a pending authorisation on your account for an order that did not go through, it is normally released by your bank within a few business days. if you have any doubt about whether your order was placed, please contact us before trying again so we can help avoid a duplicate charge.

refunds

where a refund is due, the eligible amount paid online, including an advance on a previously placed split cod order, is refunded to the original payment method.the exception is an order placed with ₹499 paid online and the rest on delivery: if it is cancelled, the ₹499 comes back as shoppin credit, valid for 90 days on your next order. any cash already collected on delivery is refunded separately by our team; contact support to arrange this. an unpaid cod balance is not a payment received and is not refunded. the timing and conditions for refunds, including for orders we are unable to fulfil and for items that arrive damaged, are set out in full in our refund, returns & exchange policy.

need help?

for any question about a payment, a charge, or your order, please contact our customer support team at support@shoppin.app, or through our contact page.