shoppin payment policy

accepted payment methods

we accept the following payment methods at checkout:

• razorpay for indian payments, including upi (such as google pay, phonepe, and paytm), netbanking, and indian debit and credit cards and wallets
• paypal
• google pay
• apple pay
• credit and debit cards processed through stripe (including visa, mastercard, and american express, where supported)

the payment methods available to you may vary depending on your country, device, and the currency shown at checkout. the exact options available for your order are displayed on the checkout page before you pay.

when you are charged

payment is taken in full at the time of checkout, when you place your order. because every product is hand-stitched to order and we do not hold stock, production begins only after your payment has been received and confirmed. submitting an order and completing payment constitutes an offer to purchase on our terms of service.

the total amount shown at checkout is the full price you pay. it includes any applicable shipping charge and covers duties, import taxes, and customs clearance, which we arrange on your behalf. you will not be asked to pay separate customs duties or import fees on delivery. see our shipping & delivery policy for details.

currency

prices are displayed in your local currency where supported, based on your location. the currency you will be charged in is shown at checkout before you confirm payment. where your card or payment provider uses a different settlement currency, your bank may apply its own conversion rate and any foreign-transaction fees; these are set by your provider and are outside our control.

payment security

all payments are processed by established third-party payment providers (razorpay, paypal, google pay, apple pay, and stripe) over encrypted connections. your payment is handled directly by these providers on their secure, PCI-DSS-compliant systems. we do not collect, see, or store your full card number or other sensitive payment credentials on our own servers.

to help keep payments safe, transactions may be subject to verification checks (such as 3-D Secure / one-time passwords) by your bank or payment provider. we may decline or cancel an order where a payment is flagged, cannot be verified, or is reasonably suspected to be fraudulent or unauthorised.

failed or declined payments

if your payment fails or is declined, your order will not be confirmed and production will not begin. no amount is payable until a payment is successfully completed. if you see a pending authorisation on your account for an order that did not go through, it is normally released by your bank within a few business days. if you have any doubt about whether your order was placed, please contact us before trying again so we can help avoid a duplicate charge.

refunds

where a refund is due, it is issued to your original payment method. the timing and conditions for refunds, including for orders we are unable to fulfil and for items that arrive damaged, are set out in full in our refund, returns & exchange policy.

need help?

for any question about a payment, a charge, or your order, please contact our customer support team at support@shoppin.app, or through our contact page.